Refund Policy
A legal disclaimer
All sales are final. Due to the nature of our services and products, we do not offer refunds or exchanges.
Services
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Deposits are non-refundable under any circumstances.
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If you arrive more than 15 minutes late without notice, your appointment may be canceled and your deposit forfeited.
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No-shows or same-day cancellations will result in a loss of your deposit.
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In the rare case that we must cancel your appointment, your deposit may be refunded or applied to a future booking.
Products
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All product sales are final.
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We do not accept returns or offer refunds unless the item arrives damaged or incorrect.
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To report a damaged or incorrect item, please email PicasoNaiLLab@gmail.com within 3 days of delivery with your order number and clear photos of the issue.
We appreciate your understanding as we maintain high-quality standards and personalized service.